Portland SEO Collective is a search engine optimization and web design agency based in Portland, Oregon. We work with local service businesses, ecommerce brands, professional practices, and multi-location companies that want to be found in Google Search, Google Maps, and AI-driven search experiences.

Our services may include:

• Local SEO and Google Business Profile optimization
• Google Maps SEO and map pack visibility work
• Technical SEO audits and remediation
• On-page SEO and content optimization
• Ecommerce and product-level SEO
• AI search and answer-engine optimization
• Authority building and digital PR
• Google Ads and search campaign management
• Facebook and Instagram advertising
• SEO-focused WordPress web design and development
• Ongoing monthly SEO management and reporting
• Analytics, tracking, and conversion measurement setup

Availability, scope, and pricing vary by engagement, industry competitiveness, market, website condition, and the specific plan or proposal that applies to your project.

We make reasonable efforts to keep the information on this website accurate and current. Search engine behavior, ranking factors, advertising platform policies, pricing, and best practices change frequently, and content that was accurate when published may become outdated.

Articles, guides, service pages, pricing information, checklists, and other resources covering topics such as Portland SEO, local search, technical SEO, ecommerce SEO, Google Ads, and web design are provided for general informational purposes.

Submitting a consultation request, audit request, or contact form does not create a service agreement and does not obligate either party to proceed.

Audits and Preliminary Findings

An SEO audit, competitive review, or opportunity analysis reflects our assessment at the time it was prepared, using the data available to us. Third-party research platforms report estimated keyword volumes, rankings, traffic, and backlink data. Those estimates are directional and are not a measurement of your actual traffic or revenue.

Proposals

Proposal pricing is valid for the period stated in the proposal. Where no period is stated, pricing is subject to change until accepted in writing. Scope, deliverables, timelines, and fees are governed by the accepted proposal, order confirmation, or service agreement rather than by general statements on this website.

Where a written service agreement conflicts with these Terms, the service agreement controls for that engagement.

Our website includes an online store where SEO packages, monthly management plans, local SEO services, and website design packages can be purchased directly.

Orders and Acceptance

Placing an order is an offer to purchase. An order is accepted when we confirm it and begin onboarding. We may decline or refund an order where the requested work falls outside our scope, where the site or industry is one we do not serve, where required access cannot be provided, or where the order appears fraudulent.

Pricing and Errors

Prices are shown in U.S. dollars. We make reasonable efforts to display accurate pricing and product descriptions, and we reserve the right to correct pricing or description errors and to cancel and refund an affected order.

Payment

Payments are handled by third-party payment processors, and their terms apply to the transaction. You are responsible for keeping payment details current for any recurring plan.

Ongoing SEO management, maintenance, and advertising management are billed on a recurring basis for the term stated in your plan or agreement. Recurring plans renew automatically unless cancelled in accordance with those terms.

Invoices and Late Payment

• Invoices are due on the terms stated on the invoice or in your agreement.
• We may pause work, reporting, or deliverables on a past-due account after notifying you.
• Fees for work already performed remain payable if an engagement ends.
• Costs of collection may be recoverable where permitted by law and by your agreement.

Ending an Engagement

Cancellation notice periods, minimum terms, and any refund rights are set out in the plan description or service agreement applicable to your purchase. Either party may end an engagement in accordance with those terms.

On request at the end of an engagement, we will remove our access from your accounts and provide a reasonable handoff of the deliverables you have paid for.

Management fees for Google Ads, Facebook, and Instagram campaigns are separate from advertising spend. Advertising budget is paid to the advertising platform and is not part of our management fee unless your agreement expressly states otherwise.

• Budget control. You set and approve the advertising budget. We manage campaigns within it.
• Platform costs. Auction prices, cost per click, and delivery are set by the platform, not by us.
• Third-party licenses. Hosting, domains, premium plugins, themes, stock media, tracking tools, and similar third-party costs are billed at cost or paid directly by you, as stated in your agreement.
• Account ownership. Where an ad account belongs to you, you remain the account holder and are responsible for charges made to your payment method on that account.

Search and advertising work depends on cooperation. To engage us, you agree to:

• Provide timely access to the platforms needed for the work, including your website, hosting, domain registrar, analytics, Search Console, Google Business Profile, and advertising accounts
• Give timely approvals, feedback, and responses so scheduled work is not delayed
• Provide accurate business information, service areas, hours, and contact details
• Confirm you hold the rights to any content, images, logos, testimonials, or other materials you supply to us
• Keep domain registrations, hosting, licenses, and platform accounts active and paid
• Tell us in advance about site migrations, redesigns, platform changes, or edits made by others
• Comply with applicable law and platform policies in your industry and advertising claims
• Respond to the inquiries, calls, and form submissions the work generates

You are responsible for the accuracy and legality of materials you provide to us, and for claims made about your own products and services.

Search engine rankings are determined by search engines, not by us. Nobody — including Portland SEO Collective — controls how Google, Bing, or an AI answer engine ranks or cites a website.

We do not guarantee:

• A specific ranking position for any keyword, including first-page or map pack placement
• A specific volume of traffic, impressions, clicks, calls, leads, sales, or revenue
• A specific timeline for results to appear
• Indexing, inclusion, or continued inclusion of any page in any search engine
• Inclusion or citation in AI Overviews, ChatGPT, Perplexity, or other AI answer engines
• Approval, reinstatement, or continued availability of any Google Business Profile or advertising account
• That results achieved during an engagement will persist after it ends

What we do commit to is professional execution: work performed in line with published search engine guidelines, and reporting that shows what was done and what changed.

Case studies, past results, and examples describe outcomes for specific clients in specific markets at specific times. They are not a prediction of what your business will achieve.

Our work operates inside platforms we do not own or control. Google, Bing, Meta, and AI answer engines change their algorithms, ranking systems, result layouts, features, and policies without notice, and those changes can affect visibility, traffic, and cost.

We are not responsible for:

• Algorithm updates or ranking system changes and their effects
• Changes to search result layouts, map pack presentation, or AI-generated answers
• Suspension, restriction, or removal of a Google Business Profile, listing, or advertising account
• Ad disapprovals or policy enforcement by an advertising platform
• Data reporting changes, outages, or discrepancies between analytics platforms
• Deprecation of a third-party tool, plugin, or API we rely on

Where a platform takes action against an account, we will make reasonable efforts to assist with review or appeal, but the outcome is decided by the platform.

Website projects are governed by the scope in the accepted proposal or package description, including the number of pages, revision rounds, features, and integrations.

Scope and Revisions

Requests beyond the agreed scope — additional pages, new features, added integrations, or revision rounds past the included allowance — may require a change order and additional fees. We will tell you before doing billable extra work.

Launch and Handoff

• Launch dates depend on timely content, approvals, and access from your side.
• You are responsible for reviewing the site before launch and confirming that content, pricing, claims, and legal pages are accurate.
• After handoff, edits made by you or another party are outside our control.
• Hosting, maintenance, backups, security monitoring, and plugin updates are only included where your plan says so.

Third-Party Software

Websites we build may use third-party themes, plugins, page builders, and services, each governed by its own license and terms. Continued functionality depends on those vendors, and license renewals are your responsibility unless your plan covers them.

Our Website and Brand

Unless otherwise indicated, the content of this website — text, graphics, branding, logos, page designs, layouts, illustrations, code, and other original materials — is owned by or licensed to Portland SEO Collective and may not be copied, republished, redistributed, sold, or commercially exploited without authorization, except as permitted by law.

Client Deliverables

On full payment for an engagement, you own the deliverables created specifically for you under it, such as your website design and build, the written content produced for your site, and the reports prepared for your business.

What We Retain

• Our underlying methods, processes, frameworks, checklists, templates, internal tooling, and reusable code libraries
• Knowledge, techniques, and general know-how developed while performing the work
• Any pre-existing materials we bring to a project, licensed to you for use in the delivered work

Materials you supply — logos, photography, copy, product data, brand assets — remain yours.

Each party agrees to protect the other’s non-public business information — including strategy documents, pricing, performance data, customer data, and credentials — and to use it only for the engagement.

Access We Are Granted

• We request delegated or user-level access wherever a platform supports it, rather than shared passwords.
• Access is limited to personnel and vetted contractors who need it for the work.
• We will remove our access on request, and we ask you to revoke it when an engagement ends.
• You are responsible for the security of accounts you control, including who else holds access.

Confidentiality does not apply to information that is public, already known, independently developed, or required to be disclosed by law.

Portland SEO Collective uses SMS text messaging for business communications. Messages are transmitted through a licensed communications platform provider, Twilio Inc., which processes message content and delivery data solely to send messages on our behalf.

Our Messaging Programs

• Customer care and service messaging. Replies to your questions, appointment and consultation confirmations, project updates, report delivery notices, and requests for information needed to complete work you have engaged us for.
• Account and transactional notifications. Order confirmations, billing or invoice notices, and similar messages related to a service you purchased.
• Internal lead notifications. Automated alerts sent to authorized Portland SEO Collective personnel when a new website lead, consultation request, or order is received.

Consent

You may opt in by checking a clearly labeled consent box on a form on our website, by providing written or verbal consent to a member of our team, or by sending a text message to a Portland SEO Collective business number. Authorized personnel opt in to internal lead notifications by enrolling a designated business or mobile number.

Consent to receive text messages is not a condition of purchasing any product or service. Providing a telephone number on a general contact or consultation form does not, by itself, constitute consent to receive automated marketing text messages.

Message Frequency

Message frequency varies based on your activity, your project, and inquiry volume. Message and data rates may apply.

Opting Out

You may stop messages at any time by replying:

STOP

We will send one confirmation message and then stop sending messages under that program unless you later provide consent to resume. Opting out of text messages does not remove you from email communications or prevent us from contacting you by other means about an active project or transaction.

Help

For assistance with text messages, reply:

HELP

You may also contact us at:

• Phone: (907) 202-0043
• Email: Support@PortlandSEOCollective.com

Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages. Delivery depends on the recipient’s carrier, device, network availability, and other factors outside our control.

SMS Privacy

Service providers may process information only as necessary to deliver messages or support our operations on our behalf. Mobile numbers and messaging consent are otherwise handled as described in our Privacy Policy.

If you provide contact information when requesting a consultation, purchasing a service, submitting a question, or contacting our team, we may use it to respond and to communicate about the service you requested.

Providing a telephone number through a website form does not automatically constitute consent to receive unrelated automated promotional messages. Any marketing program requiring separate consent is governed by the disclosures presented at enrollment.

Marketing emails include an unsubscribe method. Unsubscribing does not stop communications necessary to deliver a report, manage an active project, process an order, or handle a billing matter.

How we collect, use, retain, and share personal information is described in our Privacy Policy:

The Privacy Policy applies to information submitted through contact and consultation forms, our online store, our email updates, telephone and text communications, and other website functionality. It also describes how we handle data inside client accounts we are given access to.

You agree not to use this website or its tools:

• For unlawful, fraudulent, deceptive, or abusive purposes
• To interfere with the website’s operation, performance, or security
• To attempt unauthorized access to systems, accounts, servers, databases, or administrative functions
• To submit malicious code, automated spam, or intentionally false information
• To scrape, harvest, or reproduce website content or data in violation of applicable law or our rights
• To use our content to train a commercial model or build a competing service without authorization
• To impersonate another person or misrepresent your authority to act for a business

We may restrict or block access to website functionality where reasonably necessary to protect our systems, clients, employees, or business.

Our website and services rely on third-party providers for functions such as hosting, analytics, advertising, scheduling, payment processing, email delivery, SMS delivery, security, spam prevention, and SEO research data.

These providers process information as necessary to perform services on our behalf and are subject to their own terms.

Links to third-party websites are provided for convenience. Portland SEO Collective does not control those websites and is not responsible for their content, policies, availability, or practices.

We do not guarantee that this website, our online store, our forms, our reporting tools, or our messaging systems will operate continuously or without error.

Functionality may be unavailable because of maintenance, software updates, hosting or telecommunications interruptions, third-party outages, security measures, or circumstances beyond our reasonable control.

To the extent permitted by applicable law, this website and its tools are provided on an “as is” and “as available” basis, without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that:

• Website content will always be error-free, complete, or current
• Audit findings, estimates, or third-party tool data will be entirely accurate
• Any specific ranking, traffic, lead, or revenue outcome will be achieved
• Every form submission or electronic communication will be delivered
• Website or service availability will be uninterrupted

To the fullest extent permitted by applicable law, Portland SEO Collective will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, lost rankings, or lost business opportunity, arising from use of this website, our online tools, or our services.

Where liability cannot be excluded, our total aggregate liability arising from an engagement is limited to the amount you paid us for the services giving rise to the claim during the period stated in your service agreement.

These Terms are governed by the laws of the State of Oregon, without regard to conflict-of-law principles.

Any dispute relating to these Terms or to our website will be brought in the state or federal courts located in Multnomah County, Oregon, and both parties consent to that jurisdiction, except where a written service agreement between the parties provides otherwise or where applicable law requires a different forum.

If any provision of these Terms is found unenforceable, the remaining provisions stay in effect. Our failure to enforce a provision is not a waiver of it.

We may revise these Terms periodically to reflect changes to our website, services, technology, messaging programs, business practices, or applicable requirements.

When changes are made, the Last Updated date at the top of this page will be revised.