Privacy Policy — Portland, Oregon
Last Updated: September 3, 2026
Portland SEO Collective is a Portland SEO agency and web design company, and we treat the information you share with us the same way we treat our clients’ search data: carefully, deliberately, and never as something to sell.
This Privacy Policy explains how Portland SEO Collective (“Portland SEO Collective,” “we,” “us,” or “our”) collects, uses, protects, and shares information when you visit portlandseocollective.com, request a consultation or SEO audit, call or text us, subscribe to our updates, purchase a service through our online store, or work with us as a client.
We provide local SEO, technical SEO, ecommerce SEO, AI-enhanced search optimization, Google Maps SEO and Google Business Profile optimization, Google Ads management, Facebook and Instagram advertising, SEO-focused WordPress web design, and ongoing monthly SEO management for businesses throughout the Portland metro area — including Portland, Beaverton, Tigard, Lake Oswego, West Linn, Oregon City, Milwaukie, Clackamas, Happy Valley, Gresham, Hillsboro, Tualatin, Canby, Newberg, Troutdale, Cedar Mill, and surrounding communities in Oregon and Southwest Washington.
By using our website, submitting a form, or engaging our services, you acknowledge the practices described in this Privacy Policy.
Portland SEO Collective is a search engine optimization and web design agency based in Portland, Oregon. We help local service businesses, ecommerce brands, and professional practices earn visibility in Google Search, Google Maps, and AI-driven search experiences.
This Privacy Policy applies to information collected through portlandseocollective.com, including our service pages, our online store, our contact and consultation forms, our email updates, and telephone or text message communications with our team.
Because of the work we do, we handle information in two distinct roles, and it is worth separating them up front.
This policy does not govern the privacy practices of our clients’ own websites, even where we built, hosted, optimized, or maintain them. Each client is responsible for the privacy policy published on its own site.
The information we collect depends on how you interact with our website and our team.
When you request a consultation, ask for an SEO audit, subscribe to updates, purchase a service, or contact our Portland office, we may collect:
For example, a Portland business requesting local SEO services, a Google Maps ranking review, a technical SEO audit, an ecommerce SEO quote, or a WordPress web design estimate may provide contact and website information so our team can evaluate the opportunity and respond.
When you use our website, certain technical information may be collected automatically, including your IP address, browser type, operating system, device type, screen size, referring website, search terms that led you to us where available, pages viewed, approximate geographic area, date and time of access, scroll and click interactions, and similar usage information.
This information helps us understand how visitors find and use our site, diagnose technical problems, measure page speed and Core Web Vitals, and decide which resources about Portland SEO, local search, and web design are actually useful.
We may also receive information about you from search engines, advertising platforms, analytics providers, review platforms, business directories, publicly available business listings, and referral partners who introduce you to us.
We use personal information to run our agency and deliver what you asked us for. Specifically, we may use it to:
We also use aggregated, de-identified website and search data to understand demand for services such as Portland SEO, local SEO, Google Maps SEO, technical SEO, ecommerce SEO, Google Ads management, and SEO-focused web design, and to improve the pages that address those topics.
We do not use your information to build profiles for sale, and we do not sell customer lists. Where the law requires consent before we send promotional messages, we obtain that consent first.
When you request a consultation or an SEO audit, we review your website and its public search presence in order to prepare a useful response.
That review may involve crawling publicly accessible pages of your website, examining publicly visible search results and map listings, reviewing publicly available business information, and using third-party research platforms to estimate rankings, keyword visibility, backlinks, and competitor performance.
When a consultation or audit request is submitted, our system generates an internal notification so that authorized Portland SEO Collective personnel know a new inquiry has arrived and can respond promptly. That notification may be delivered by email and, for time-sensitive leads, by text message to authorized team members.
An internal notification may include your name, business name, website address, requested service, telephone number, and any details you included in the form — the information our team needs to prepare a real answer rather than a generic reply.
Submitting a consultation request, audit request, or contact form does not enroll you in a marketing text message program. Any promotional SMS consent is collected separately, as described in Section 5.
Audit findings, proposals, and research we prepare for you are our work product. We may retain a copy for our records and may use anonymized, non-identifying observations to improve our methodology.
Portland SEO Collective uses SMS text messaging for business communications. Messages are transmitted through a licensed communications platform provider, Twilio Inc., which processes message content and delivery data solely to send messages on our behalf.
We operate the following text message programs:
You may opt in to receive text messages from us by checking a clearly labeled consent box on a form on our website, by providing written or verbal consent to a member of our team, or by sending a text message to a Portland SEO Collective business number. Authorized personnel opt in to internal lead notifications by enrolling a designated business or mobile number.
Consent to receive text messages is not a condition of purchasing any product or service from Portland SEO Collective. Providing a telephone number on a general contact or consultation form does not, by itself, constitute consent to receive automated marketing text messages.
Message frequency varies based on your activity, your project, and inquiry volume. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
You may reply STOP at any time to opt out of further messages, or reply HELP for assistance. You can also reach us at (907) 202-0043 or Support@PortlandSEOCollective.com.
Reply STOP to opt out
After you reply STOP, we will send one confirmation message and then stop sending messages under that program. Opting out of text messages does not remove you from email communications or prevent us from contacting you by other means about an active project or transaction.
Mobile Information & SMS Consent
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.
All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Portland SEO Collective does not sell, rent, trade, or otherwise transfer mobile telephone numbers, SMS opt-in records, or text messaging consent information to any third party or affiliate for that party’s own marketing or promotional purposes, under any circumstances.
This restriction does not prevent us from using service providers that process information only as necessary to deliver messages or support our operations on our behalf. For example, our SMS platform provider processes a mobile number in order to transmit an authorized message. That processing does not authorize the provider to use your mobile information or messaging consent for its own marketing purposes.
When you call Portland SEO Collective at (907) 202-0043, or when we return your call, we may retain the telephone number used, the date and time of the call, its duration, and any voicemail you leave.
Our business telephone service is delivered through a cloud communications provider. That provider processes call routing and connection data in order to complete the call.
Where a call is recorded or transcribed, we will disclose that at the start of the call, and you may ask us not to record. We use call information to return inquiries, maintain accurate customer records, and improve service quality.
Our published business hours are Monday through Friday, 9:00 a.m. to 6:00 p.m. Pacific Time. Messages received outside those hours are generally returned on the next business day.
If you subscribe to our updates through a signup form on our website, we may send you SEO tips, search algorithm news, local search guidance, service announcements, case studies, and occasional promotions.
Marketing emails include a clear method to unsubscribe, and we honor unsubscribe requests promptly. You can also email Support@PortlandSEOCollective.com and ask to be removed.
Unsubscribing from marketing email does not stop communications necessary to respond to an inquiry, deliver a report, manage an active project, process an order, or handle a billing matter.
Our email marketing platform may record whether a message was delivered, opened, or clicked. We use that information to measure whether our content is useful and to stop sending to addresses that are no longer active.
Our website includes an online store where you can purchase SEO packages, monthly SEO management plans, local SEO services, and website design packages directly.
When you place an order, we collect the information needed to fulfill it: your name, business name, email address, telephone number, billing address, the items purchased, order date and amount, and any project details you provide at checkout.
Payments are processed by third-party payment processors. Full payment card numbers are submitted directly to the processor and are not stored on our servers. We generally receive only confirmation of payment along with limited details such as the card brand, the last four digits, and the billing name and address.
If you create an account on our website, we store your account details, order history, and saved preferences so you can review past purchases and manage active services. You are responsible for keeping your account password confidential.
We retain order and transaction records for as long as required for accounting, tax, warranty, dispute-resolution, and legal purposes, even after a service ends.
Delivering SEO, advertising, and web development work usually requires access to systems a client already owns. With a client’s authorization, we may be granted access to platforms such as:
Please do not send passwords, API keys, or other credentials by unencrypted email or text message. Ask us for a secure method instead.
While performing SEO, advertising, analytics, or web development work, we may encounter personal information belonging to a client’s own customers — for example, form submissions, lead records, order data, review content, call logs, or analytics and conversion data inside the client’s platforms.
In that context we act on the client’s instructions. We use such information only to perform the services requested, we do not use it for our own marketing, and we do not sell it.
Where a client is subject to privacy laws that require a data processing agreement or similar terms, we are willing to enter into appropriate written terms.
If you are the customer of one of our clients and want to exercise privacy rights regarding your information, contact that business directly. We will support our client in responding to your request.
Our website uses cookies, pixels, local storage, tags, and similar technologies to operate correctly and to understand how visitors interact with it.
Analytics information helps us see how people use our service pages for Portland SEO services, local SEO, Google Maps SEO, Google Ads management, and web design, and where those pages fall short.
Where applicable law requires consent before certain technologies are used, we will obtain that consent. You can also manage or block cookies through your browser settings, though blocking some cookies may affect how the site works.
We use analytics and search performance platforms — including Google Analytics, Google Search Console, and third-party SEO research tools — to understand how our website performs in search and how visitors use it.
Search performance data is reported to us in aggregate. It shows things like which queries produced impressions and clicks, average position, click-through rate, device type, and country. It does not identify individual searchers to us.
We use that aggregated data to improve pages covering topics such as Portland SEO, SEO agency services in Portland Oregon, local SEO, ecommerce SEO, technical SEO, AI search optimization, Google Business Profile optimization, and WordPress web design — and to decide what to publish next.
Google provides its own opt-out for Google Analytics measurement at tools.google.com/dlpage/gaoptout.
We run paid campaigns on platforms including Google Ads and Meta (Facebook and Instagram), both for our own agency and on behalf of clients.
Our website may include advertising tags that let us measure campaign results and show relevant ads to people who have already visited our site. This is commonly called remarketing or retargeting. It means you may see a Portland SEO Collective ad on another website, in a search result, or in a social feed after visiting us.
These platforms may use cookies or device identifiers to recognize a browser or device across sites. We may also provide an email address or phone number to an advertising platform in hashed form to build or exclude audiences. Hashing obscures the underlying value, and platforms are contractually restricted in how they may use the data.
Opting out of personalized advertising does not stop ads from appearing. It means the ads you see are less likely to be based on your prior activity.
We do not sell personal information in the ordinary sense of selling customer lists or contact information to unrelated businesses.
We may disclose information where reasonably necessary to service providers that support our business, including providers of:
These providers may process information only as necessary to perform services for us, or as otherwise permitted by law and by our contracts with them.
We may also disclose information when reasonably necessary to comply with law, legal process, court orders, or regulatory requirements; to enforce our agreements; to protect our rights, property, or safety and that of our clients or others; to investigate fraud or a security incident; or in connection with a merger, acquisition, financing, or sale of business assets.
Regardless of anything above, mobile telephone numbers and SMS opt-in or consent information are never shared with third parties or affiliates for marketing or promotional purposes.
Our website links to websites and services operated by third parties, including client websites, search engines, social platforms, and industry resources.
A link does not mean Portland SEO Collective controls or endorses that website’s privacy practices. Once you leave our site, the information you provide is governed by the privacy policy of the site or service you are using.
We encourage you to review the privacy practices of any third-party website before providing personal information.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. These include encrypted connections to our website, access controls on internal systems, multi-factor authentication where available, and limiting access to personnel who need it.
However, no website, internet transmission, database, email system, or electronic storage method can be guaranteed to be completely secure.
For that reason, we cannot guarantee absolute security of information transmitted through or stored by our website. If you believe your interaction with us is no longer secure, contact us immediately at Support@PortlandSEOCollective.com.
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy: to provide requested services, maintain business and accounting records, deliver historical performance reporting, resolve disputes, enforce agreements, and comply with legal requirements.
Retention periods vary by information type. Order and tax records are kept longer than a website analytics record. Historical SEO reporting may be retained through and beyond an engagement so that year-over-year performance can be compared.
When information is no longer needed, we delete it or de-identify it using reasonable measures.
Depending on where you live and which laws apply, you may have rights regarding your personal information, including the right to:
Oregon residents may have rights under the Oregon Consumer Privacy Act, and residents of other states may have comparable rights under their own laws. Where those laws apply to us, we honor the rights they provide. Where a law does not apply to us, we will still make reasonable efforts to honor a request.
Email Support@PortlandSEOCollective.com with the subject line “Privacy Request,” or call (907) 202-0043. We may take reasonable steps to verify your identity before acting, and we will not discriminate against you for exercising a privacy right.
Some information may be retained where required or permitted by law, or where we have an overriding legitimate business need such as completing a transaction or maintaining accounting records.
Where required by applicable law, we honor recognized opt-out preference signals, such as Global Privacy Control, transmitted by your browser.
Our website and services are intended for businesses and adults evaluating marketing services. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through this website.
If we learn that we have collected information from a child under 13 in circumstances requiring deletion, we will take reasonable steps to delete it.
We may update this Privacy Policy periodically to reflect changes to our website, our services, our communications systems, our business practices, or applicable legal requirements.
When we make changes, we will update the Last Updated date at the top of this page. Material changes affecting how we use personal information will be communicated through appropriate means.
We encourage you to review this page periodically. Continued use of our website after an update means you acknowledge the revised policy.
If you have questions about this Privacy Policy, your personal information, our text message program, or our data practices, contact us:
Portland, Oregon
Local SEO & Web Design That Drives Real Leads
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(907) 202-0043Hours
Mon – Fri, 9am – 6pm PT
Local SEO & web design that drives real leads.
A Portland, Oregon agency building search visibility that compounds — across Google Search, Google Maps, and AI answers.
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We never sell or share your details. See our Privacy Policy.
Serving the Portland metro: Portland, Beaverton, Tigard, Lake Oswego, West Linn, Oregon City, Milwaukie, Happy Valley, Gresham, Hillsboro, Tualatin, and Clackamas.
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